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Thiel Heating and Cooling – Choose the Right

You may be tempted to jump to the site or the yellow pages when your home heating and cooling system needs repair, and just start dialling Heating and Air Conditioning Repair Firms, choosing the first one who promises they will be there TODAY! Unfortunately, this strategy of selecting a contractor when you are under strain may be a catastrophe recipe for you the landlord, when the air conditioner or boiler requires repair.Learn more about us at Thiel Heating and Cooling

There are much more critical questions to be asked as you select out a heating and cooling provider than only when you will be here! I do not discount the idea that this is a vital consideration, especially when you are hot or cold, and you need to fix your ac or furnace, but in the long run it will end up costing you a lot of money, frustration and aggravation.

So how do you know if you have picked a quality contractor for air conditioning? All begins with the initial phone call, but it doesn’t end there.

Few items to take into consideration:

Review their scores. Although useful, Google may be exploited to show favourable feedback and is a less accurate choice.

Is the telephone addressed politely and promptly (during regular operating hours, if this is taken with a grain of salt after hours as it is difficult to monitor the types of workers and respond to service hires after hours. If they are not polite, courteous or disrespectful, be sure to warn the HVAC Company manager/owner)

If the call is after hours, how long would it take someone to reach you in order to answer your question and have a time period for your home while they will be out.

Do they send you a specific operation timeline and even tell you that prior to the technician coming to your home as a courtesy update and notification, you will obtain a confirmation call?

When planned for the call:

Will you get a call for confirmation? If so, is the technician/dispatcher competent in their behaviour?

  • Were they on time? If you don’t get a courtesy call informing you they’re operating late prior to their scheduled delivery time?

Although HVAC repair may be a challenging business, it is often vital for a technician to take longer than anticipated on a call. A quality business recognises your time as important and offers you as much warning as practicable so that while you can do other more fruitful stuff, you do not wait unnecessarily for others to turn up.

If the technician walks in:

Is he on-time and prompt? What if you didn’t get a call from him or anyone at the office to tell you that he was running late? Your time is precious and your time will be valued by a quality certified air conditioning professional.

Is he tidy, clean and competent in appearance? Does he carry a tidy suit that definitely displays professional attention to detail?

In his presentation to you is he respectful and professional? Can he confirm the explanation for his stay with you (I’m here to finish your repairs, restore your boiler or air conditioner, etc.)?

Before entering your house, should he put on shoe covers? Although this might not be mandatory for a lot of customers, it is the best thing for a technician to do and demonstrates that he has been adequately qualified to value and secure your house.

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